IKICHIC.COM offers a simple and easy 72 hours return policy to our customers. You can conveniently return or exchange any item within 72 hours from the date of delivery.
Please do not accept any order if the seal is broken/unsealed/tampered with packaging at the time of delivery.
All items purchased from IKICHIC.COM can be returned for a full refund within 72 hours from the date of delivery (as recorded by the shipping provider)
NOTE: The shipping charge is not refundable.
The returned items will go through a quality check for refund processing. This is subject to the return having met the following requirements:
- The items should be unused and unwashed for hygiene reasons.
- The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
- They should be returned within 72 hours from the delivery date.
- In case you receive a damaged/defective item, IKICHIC.COM should be notified within 24 hours of receipt. We may request you to share a picture of the product packaging and the products highlighting the damaged area at [email protected]
- If you choose to self-ship the products, they should be dispatched within 24 hours after the return request is raised with the courier tracking information/receipt mailed at [email protected]
Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.
A notification with the status of the return will be sent at the registered customer’s email within 24 working hours from the date of receiving the items.
The reverse pick-up facility is subjected to the courier partner’s service availability at a certain pin code. In case of a lack of service availability, the customer can self-ship the items to IKICHIC.COM.
Shipping Address for self-shipment of products:
IKI CHIC PRIVATE LIMITED
Y-30 Okhla Industrial Area, Phase-2, New Delhi 110019
Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
The Return Process
Online Return / Exchange
To return or exchange your product, Contact us through email at [email protected] or through our toll-free no +91-8588042442
For any other queries, you can write to us at [email protected]
Please have the below information ready before you call customer care or mention the same in the email:
- Order Number / Registered E-Mail Id
- Product Name
- Phone No
- Pick-Up Address
To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with.
Mention the order details & complete shipping address on the packet as stated below –
- Order Number, Product Name & Return Reference Number
- Shipping Address:
- Y-30 Okhla Industrial Area, Phase-2, New Delhi 110019
*Please read the return policy carefully before returning an item.
No Return & No Refund IF:
- The Price ticket has been taken off;
- Products that are purchased in any clearance sale / promotional offers organized by IKICHIC; and
- Products which were identified/marked as non-returnable or non-exchangeable at the time of purchase.
All refunds will be reimbursed to customers in the form of voucher/coupon code with 90 days validity, which can be availed on your next shopping at IKICHIC.COM This will be done post quality check of all the received items.
The Vouchers/Coupon code will be communicated at your registered email id within 48 hours of QC & successful inward.