FAQs

  1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest every time.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.4 I have problems adding items to my shopping cart

You will be able to add an item as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via Razerpay and all major credit and debit cards such as Mastercard, VISA and American Express.

1.6 Can I amend and cancel my order?

Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

1.7 I have a discount code, how can I use it?

Key in the voucher code/coupon code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

  1. SHIPPING & DELIVERY

2.1 When will my order be processed?

We usually ship in 24-48 hours after the order is received

2.2 How long will it take for me to receive my order?

The standard delivery time is 5-6 working days.

2.3 How can I track my delivery?

Once your order is shipped you will receive an order notification on email with tracking information which can be tracked here

2.4 What are the shipping charges like?

We are shipping FREE across India currently

2.5 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our support team at [email protected] and we will get back to you as soon as we can.

2.7 I’ve received a defective item, what should I do?

We apologize if you have received a defective item from us. Drop us a mail at [email protected] with snapshot of the product and we will get back to you within 48-72 hours with resolution

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our support team at  [email protected] and we will get back to you as soon as we can

2.9 I’ve purchased the wrong size or color

We do not provide exchanges for size or color. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy and its procedures.

2.10 I have not received my parcel, what should I do?

Kindly drop an email to our support team at [email protected]

2.12 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

Kindly drop an email to our support team at [email protected]